Registering rtSurvey Mobile App

Step 1: Open rtSurvey App

  • Tap rtSurvey icon to open the app:

rtsurvey-app-open-01-homescreen

  • You should wait a few seconds for rtSurvey App to open for the first time:

rtsurvey-app-open-02-opening

Step 2: Register rtSurvey App

  • Registration Screen will show up if rtSurvey App is opened for the first time:

rtsurvey-app-register-01-register

  • Fill in credential info then tap [SIGN IN]:

rtsurvey-app-register-02-register-filled

  • You should wait a few seconds for the registration process to complete:

rtsurvey-app-register-03-registering

Step 3: Unlock Screen

  • After the registration process is done, Lock Screen will show up:

rtsurvey-app-register-04-lockscreen

  • Fill in Unlock Pin code then app will automatically unlock screen:

rtsurvey-app-register-05-lockscreen-filled

  • After unlocking screen successfully, home screen will show up:

rtsurvey-app-register-06-homescreen

Attention

At one time, one rtSurvey user account can register with ONLY ONE DEVICE. If you want to use rtSurvey on other device, you have to do one of the followings:

Change Device

  1. Tap 5 times on the Version line on Home Screen:

rtsurvey-app-deactivate-01-homescreen

  1. Tap Deactivate:

rtsurvey-app-deactivate-02-deactivate-screen

  1. Tap Deactivate to confirm:

rtsurvey-app-deactivate-03-deactivate-confirm

  • You should wait a few seconds for the deactivation process to complete:

rtsurvey-app-deactivate-04-deactivating

  • After successfully deactivating account, the Registration Screen will show up:

rtsurvey-app-register-01-register

  1. Fill in credential info normally:

rtsurvey-app-change-01-register-filled

  1. Tap checkbox then type Change-device code (see How to create new user to know where the change-device code is from):

rtsurvey-app-change-02-login-screen

  • You should wait a few seconds for the registration process to complete:

rtsurvey-app-change-03-login-newdevice

  • After the registration process is done, Lock Screen will show up and you can unlock screen normally:

rtsurvey-app-register-04-lockscreen